Refund policy
Last updated 12 September 2026.
Return window
You have 30 days from the day your order is delivered, or from the day you collect it from our College Point counter, to request a return. Requests made after 30 days cannot be accepted.
Condition of returned goods
Items must come back unused and unworn, in their original packaging, with all tags and labels attached. Gear that has been worn on a job site, laundered, marked, or had a company logo applied cannot be returned.
Products sold by the case or as multi-piece sets must be returned complete and sealed. A case that has been opened or split is not returnable.
Final sale items
For hygiene reasons, the following cannot be returned once opened, and no exceptions are made:
- Socks, including all diabetic sock packs
- Disposable face masks
- Work gloves, once the pack or case has been opened
Sealed, unopened packs of these items can be returned under the normal terms above.
How to start a return
Email sales@workapparelnow.com with your order number and what you want to send back. We will reply with a return authorization and the address to ship to.
Please wait for that authorization before sending anything. Packages that arrive without one are difficult to match to an order and we cannot guarantee they will be refunded.
Return shipping
Return shipping is paid by the customer, except where we sent the wrong item or the goods arrived damaged or defective — see § 7.
We recommend a tracked service. Until the return reaches us, it remains your responsibility, and we cannot refund a return that is lost in transit.
Refunds
We do not charge a restocking fee.
Once your return arrives and has been inspected, we will email you to confirm it has been accepted and issue the refund to your original payment method. Refunds are normally processed within 5 business days of that email; how quickly the money appears after that is up to your bank or card issuer.
Original shipping charges are not refunded, unless the return is due to our error.
Damaged, defective, or wrong items
Check your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 5 business days of delivery with your order number and photographs of the problem.
In that case we cover return freight, and you choose between a replacement or a full refund including the original shipping. This is separate from the 30-day window above and does not affect your rights under applicable law.
Exchanges and sizing
We do not process direct exchanges. The fastest route is to return the item under the terms above and place a new order for the size or colour you need, so you are not waiting on the return to clear before the replacement ships.
Cancelling an order
Email us as soon as possible. If the order has not yet been picked and packed we will cancel it and refund you in full. Once it has shipped or been collected, it falls under the return terms above.